Help and Support

For Saving Thoughts account, recording or purchase help, email [email protected]. For privacy, access or deletion questions, email [email protected].

Include your app version, device model, the time of the problem and a brief description. For a purchase issue, include the product and transaction reference. Never send passwords, API keys, payment card details or private journal content.

Account and Email Verification

Register with your name, email and password, then follow the email verification link. Check your spam folder if the email does not arrive and use the resend option on the verification screen. Use Forgot Password on the sign-in screen to reset a password.

Recording and Optional AI

Grant microphone permission when recording. You can write entries without enabling AI. OpenAI transcription, meaning-based search and summaries require your optional AI-sharing consent. Open Settings > AI privacy to choose Accept AI processing, Decline AI processing or Revoke permission. You can disable automatic transcription and daily summaries separately.

AI Credits and Purchases

Open Settings, then AI Credits, to see your balance and available prepaid packs. iOS uses Apple in-app purchases; Android uses Google Play. Purchases are consumable credits rather than a new subscription. If a completed purchase does not appear, contact support with the transaction reference. Refund requests for store purchases follow that store's process.

Export and Delete Your Account

Use Settings to export journal content or request account deletion. Deletion is processed in the background. Contact privacy support if you need assistance or to follow up on a request. Any existing legacy subscription must also be managed with its billing provider.

More Help

Open the in-app help guide. Read our Privacy Policy and Terms of Use.